Frequently Asked Questions
Keeping you informed
Billing
What do you charge for?
There is a management fee and the costs for gardening, cleaning, electricity, lift maintenance etc. and this differs between developments, if you any questions or just need advice then please contact us.
What is a Float?
It is the owners’ responsibility to collectively finance the maintenance and insurance for any property, this is paid in advance to the factoring company. The float the owners portion of that overall cost, paid up front to cover the first initial quarter when joining a factor. You then pay each month to keep that float topped up, this is reflected by a quarterly invoice which you can pay off either monthly or quarterly by standing order.
How do I pay?
You can pay over the phone by card, by standing order, using our online portal or by monthly standing order.
Insurance
Can I have my own Buildings Insurance?
Sorry no, you have to be part of a block buildings insurance if one is in place.
What is lift insurance inspection, I pay for Lift Maintenance already
It is a statutory requirement which basically checks the safety of the lift.
How do I make a claim?
Just contact us and we’ll assist you every step of the way, Myreside Management work alongside owners to ensure insurance premiums rises are minimal by monitoring any contract work, ensuring the work is done well and cost effectively. Sometimes our own maintenance team can do the work, further reducing the cost of hiring expensive contractors. We’ll even tender out the work if you want for comparison.
Maintenance
How often do you visit a property?
A property manager makes regular site inspections and post site reports to our online portal. The cleaning and maintenance team also attend your building weekly. They proceed with an extremely high specification of cleaning as well as report on your property and any maintenance issues that may exist.
What is your cleaning specification?
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Vacuum hard floors and carpets
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Vacuum all hard or carpeted stairs
- Spray all carpets with a fabric conditioner
- Wash entrance areas with HOT water scented solution
- Clean all stair handrails
- Dust all ledges and any wooden areas
- Wipe all door handles with anti bacterial solution
- Sweep outside all entrance areas
- Remove any cobwebs
- Clean entrance doors inside and outside
- Grounds Litter collection
- Health and Safety hazard signs in place
- Clean lifts and wipe handrails with anti-bacterial solution
- Clean light fittings
You can find out more about our cleaning and maintenance team here.
Why have a dedicated cleaning, gardening and maintenance team?
Most factors use a contracted external company to clean and maintain the building. Our dedicated team is a more cost efficient way of doing things. Why pay a contractor £80 to have a light bulb swapped out when our team will spot this and do it whilst making your building spotless on a weekly basis. We are all about common sense and looking for the most cost effective ways to save you money. We do of course need to hire specialist contractors when the work is outside our teams remit.
Changing Factor
How do I change Property Factor?
Essentially, you need to make a group decision as owners. Changing factor isn’t rocket science, check out our four step guide to forming an owner’s association.
What is an owners’ association?
An owners’ association in respect to a property is a formal group of owners who effectively assist in the coordination of the management of a property, making decisions and working alongside the factor. Some properties may be too small to have a factor but still have formed an official owners’ association.
How do I form an owners’ association?
Check the deeds for your property, it will tell you how many votes are required for owners to make a decision. Check out our four step guide to forming an owners’ association.
Find Out More
